Toronto. Employment and Social Services

Site: Golden Mile Social Services

Service: Ontario Works

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Record #: MET2039 Last Full Update: 02 Jan 2014
Record details
Service CategoriesBurial/Cremation Expense Assistance ~ Social Assistance Recipients ; City Government Information Lines ~ Public Assistance Issues ; Comprehensive Job Assistance Centres ; Government Subsidized Prescription Drug Benefits ; Housing Expense Assistance ~ Social Assistance Recipients ; Job Information ; Medical Expense Assistance ~ Social Assistance Recipients ; Provincial/Territorial Social Assistance Programs Applications ; Specialized Information and Referral ~ Social Assistance Recipients ; Teen Expectant/New Parent Assistance ~ Social Assistance Recipients ; Utility Assistance ~ Social Assistance Recipients ; Welfare Fraud Reporting ; Welfare to Work Programs
See Also TermsAbortion Expense Assistance ; Abortion Referrals ; Adoption Evaluation/Placement ; Attendant Registries ; Babysitting Registries ; Bed and Breakfast Reservations Agencies ; Building Code Information ; Burial Services ; Camp Referrals ; Case/Care Management Referrals ; Central Intake/Assessment for Psychiatric Services ; Central Intake/Assessment for Substance Abuse ; Child Care Provider Referrals ; Consumer Goods Information ; Coroner Services ; Cremation Services ; Emergency Food Clearinghouses ; Emergency Pharmacies ; Energy Sciences Research ; Foster Home Placement ; Freedom of Information Requests ; Health Care Referrals ; Housing Complaints ; Housing Discrimination Assistance ; Housing Search and Information ; In Home Assistance Registries ; Interpreter/Translator Registries ; Job Information ; Landlord Registries ; Legal Assistance Referral Services ; Long Term Care Options Counselling ; Medication Information/Management ; Mental Health Expense Assistance ; Military Family Service/Support Centres ; Pharmacies ; Pharmacy Referrals ; Physical Fitness Referrals ; Power Line/Pipeline Information ; Prescription Expense Assistance ; Prescription Medication Services ; Public Assistance Overpayment Recovery Programs ; Public Utility Regulation/Deregulation ; Real Estate Law ; Reference/Information ; Referral to Dental Practitioners Donating Their Services ; Respite Care Registries ; Ride Sharing Programs ; School Based Teen Parent/Pregnant Teen Programs ; School Placement Services ; Senior Housing Information and Referral ; Skills Exchanges/Cooperatives ; Specialized Information and Referral ; Subsidized Employment ; Subsidized Housing Fraud Reporting ; Substance Abuse Referrals ; Therapy Referrals ; Transplant/Medical Treatment Fundraising Assistance ; Utility Service Providers ; Utility Tax Exemption Information ; Veterinary Referral Services
Date Modified (Taxonomy)28 Aug 2014
Address & Phone Numbers
Located In CommunityNorth York East
Address1880 Eglinton Ave E, Unit 139
Toronto, ON M1L 2L1
View MapQuest Map
Contact details
Office PhoneSwitchboard 416-392-3400 ; Intake 416-392-3421 ; Employment Centre 416-397-5060
HoursMon, Wed, Fri 8:30 am-4:30 pm; Tue, Thu 8:30 am-6 pm
Description of services
Legal Status(20) Regional Government
DescriptionClient Services and Information Unit 416-392-2956 -- information on Ontario Works, including legislation and procedures * assistance with resolution of issues between OW clients and staff

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information and payment details, payment history, file status * service not available to TTY users

City Services Benefit Card -- payment method for Ontario Works clients who do not have bank accounts * customer care Mon-Sun 24 hours at 647-727-3019 or online at

Financial Assistance
Monthly allowance based on family size, housing costs and income * monthly drug benefit card * health benefits including medical supplies, sensory and mobility aids, medical transportation * discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials

Housing Stabilization Fund -- help with rent and energy arrears, rent deposit and essential furniture * Employment Start-Up Benefit -- covers costs related to starting a job or work placement * Families with Children -- newborn child allowance, child care start-up costs, basic dental care for children

Social Supports
Referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities * help in pursuing child or spousal support

Employment Assistance -- clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Employment Centre -- walk-in job search centre * access to computers, Internet, fax, telephone * career planning * skills training * workshops * referrals for education and upgrading, work and volunteer placements, self-employment and entrepreneurship

Learning, Earning and Parenting (LEAP) -- helps young parents finish high school, improve parenting skills, locate and maintain employment

Employer Hotline 416-397-JOBS (5627) -- for employers to post jobs

Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works and Ontario Disability Support Program assistance
EligibilityYouth and adults 18 years and older in financial need, including seniors, and employable youth 16 or 17 who cannot live at home but are attending school or seeking employment * serves those living in postal code areas: M3A, M3C, M4A, M4B, M4C, M4J, M4K
LanguagesEnglish ; French
AccessibilityWheelchair accessible building including main entrance and barrier free washrooms
Other details
Agency-Site-ServiceSite ; Service
Parent Agency NameToronto. Employment and Social Services
Parent Agency Record #MET0679